Privacy Policy
Last updated: December 2, 2025
Introduction
CloudA.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cloud infrastructure diagram generation service.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our AI Studio or Diagrams Editor
- Subscribe to our services
- Contact us for support
- Sign up for our newsletter
This information may include: email address, name, payment information, and account credentials.
Usage Data
We automatically collect certain information when you use our service, including:
- IP address and device information
- Browser type and version
- Pages visited and features used
- Time and date of your visits
- Diagrams created and prompts submitted to our AI
AI-Generated Content
When you use our AI-powered features, we collect and process:
- Text prompts and descriptions you provide
- Generated diagrams and architecture designs
- Interaction data to improve our AI models
- Feedback and refinement requests
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our service
- To process your transactions and manage your account
- To improve and train our AI models
- To send you service updates and marketing communications (with your consent)
- To respond to your inquiries and provide customer support
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations
AI Model Training
We may use your prompts, diagrams, and usage patterns to improve our AI models and service quality. You can opt out of having your data used for model training by contacting us at privacy@clouda.ai. Please note that opting out may affect the quality of personalized features.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our service (e.g., hosting, payment processing, AI infrastructure)
- AI Model Providers: We use third-party AI services to power our diagram generation. Your prompts may be processed by these providers in accordance with their privacy policies
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Diagrams and prompts may be retained for AI model training purposes unless you request deletion.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data
- Opt-out: Opt out of AI model training and marketing communications
- Withdrawal: Withdraw consent at any time
To exercise these rights, please contact us at privacy@clouda.ai.
Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@clouda.ai
- Website: Contact Form